Returns Policy

Returns are subject to the following conditions:

1. Returns will be accepted up to 30 days from purchase.
2. Returns must be accompanied by proof of purchase.
3. Crow Books will not give refunds (unless the book is defective). Instead, returned items can be exchanged for another book of the same value or for the equivalent amount of store credit.
4. Returned items must be unread and in a saleable condition.
5. Special order titles cannot be returned or exchanged.
6. Discounted/sale titles cannot be returned or exchanged.

2024 Extended Christmas Returns Policy

1. Purchases made between 1 October 2024 – 24 December 2024 can be returned for exchange or store credit until 31 January 2025.
2. All other other terms and conditions included in our returns policy remain unchanged during this period.

Gift Voucher Policy

We supply gift vouchers for any nominated value. Gift vouchers are subject to the following conditions:

1. Crow Books cannot replace lost gift vouchers, even with proof of purchase.
2. If requested, gift vouchers can be sent by mail. Vouchers will be mailed via registered post at the expense of the customer.
3. Gift vouchers do not expire.
4. Crow Books gift vouchers may also be used at New Edition in Fremantle and vice versa.